Taste of Pluto (“we”, “us”, or “our”) is committed to protecting your privacy and the confidentiality of your personal and health information.

This Privacy Policy explains how we collect, use, store, and disclose your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or services, you consent to the collection and use of your information as outlined in this policy.

We may collect the following types of information:

a) Personal Information

• Full name
• Date of birth
• Email address
• Phone number
• Address (if required for records)

b) Health Information (Sensitive Information)

As a clinical nutrition service, we may collect sensitive health information, including but not limited to:

• Medical history
• Symptoms and diagnoses (as disclosed by you)
• Medications and supplements
• Dietary intake and lifestyle information
• Pathology results (if voluntarily provided)

This information is collected solely for the purpose of providing nutrition services.

How We Collect Information

Your information may be collected when you:

• Book an appointment via Cliniko
• Complete intake or consent forms
• Attend a telehealth consultation
• Contact us via email or our website
• Subscribe to communications (where applicable)

Cliniko acts as our secure practice management system and collects information on our behalf.

We collect your information to:

• Provide clinical nutrition and telehealth services
• Assess your nutritional needs
• Maintain accurate clinical records
• Communicate with you regarding appointments or care
• Meet legal, regulatory, and professional obligations

We only collect information that is reasonably necessary for these purposes.

All consultations are delivered via telehealth.

You acknowledge that:

• Telehealth services involve electronic communication
• While secure systems are used, no method of transmission is entirely risk-free
• You are responsible for ensuring privacy on your end during consultations

Taste of Pluto takes reasonable steps to minimise risks associated with telehealth delivery.

We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure.

• Client records are stored securely via Cliniko, which complies with Australian healthcare data standards
• Electronic records are protected by secure passwords and access controls
• Only authorised personnel can access client information

We retain information only for as long as required by law and professional standards.

We do not sell or rent your personal information.

Your information may be disclosed:

• With your consent
• To other healthcare providers involved in your care (with consent)
• Where required or authorised by law
• To third-party service providers (e.g. Cliniko) for operational purposes only

All third parties are required to maintain confidentiality and privacy standards.

You have the right to:

• Request access to your personal information
• Request correction of inaccurate or outdated information

Requests can be made by contacting us using the details below. We may require verification of identity before releasing information.

Our website may use cookies or analytics tools to improve user experience. These tools may collect non-identifiable information such as:

• Browser type
• Pages visited
• Time spent on the site

You can disable cookies via your browser settings.

If you believe your privacy has been breached, you may contact us directly. We will take reasonable steps to investigate and respond.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Continued use of our services indicates acceptance of the updated policy.

For questions, access requests, or privacy concerns, please contact:

Ellie Hayne– Taste of Pluto – Clinical Nutritionst

Tasteofplutois@gmail.com